Return and Exchange Policy

Because of the quality of our dresses and other items being sold, we do not accept any returns, exchanges, or cancellations after your order is placed. Often, your dress is ordered from the manufacturer and unable to be returned once the order is processed. We encourage you to measure carefully as you are responsible for selecting your size. Please make sure to use a measuring guide as a reference. Upon arrival, we inspect every dress to check for any defects or damages. However, if your dress arrives to you in a damaged condition, please contact us within 48 hours, and we can authorize a return and send you a replacement dress. The damaged dress must be returned in unworn condition with all tags and labels still intact. We can also issue a merchandise credit if a replacement is unavailable. Pleased note that clearance gowns are sold as-is and are ineligible for returns or exchanges.

Shipping and Delivery:

Standard ground shipping takes around five to seven business days, depending on your location. You may choose to expedite shipping if your wear date is sooner by selecting one of the expedited shipping options at check-out. Any special-ordered gowns from the manufacturer will take a little longer to deliver. The dress will first be shipped to us, and we will then send it to you per your shipping selection. We may contact you to expedite shipping if your wear date is approaching. You are responsible for any expedited shipping charges, including additional charges that may be acquired over what the estimated cost shows. International customers will pay the shipping costs based on the current rate and are responsible for any additional taxes or duties. Any orders we receive after 12 p.m. EST will be processed the following Monday. We will notify you as soon as possible with availability and shipping information. Please make sure to check your email for necessary information regarding your order.

Sizing and Alterations

To get the perfect fit, your dress will most likely require alterations. Dresses are made to a standard measurement, based on the manufacturer’s size chart, and can then be altered to fit you. Please make sure to select the largest size based on your measurement and the size chart. Dresses can almost always be taken in to fit you, but letting dresses out is exceptionally challenging. When ordering your dress, keep in mind that alterations (especially a hem and taking up straps) are to be expected. Also, please be aware that all sizes are US sizes.